0/3 Baby Collection Rental's cancellation policy applies only to prepaid reservations.

For Prepaid Reservations (Pay Now):

  1. If cancelled more than 24 hours before the scheduled pickup time: A HK$150 cancellation fee applies, and the remainder is refunded.
  2. If cancelled within 24 hours of the scheduled pickup time: A HK$200 cancellation fee applies, and the remainder is refunded.
  3. If not cancelled and you do not pick up the product (no-show): The entire prepaid amount is forfeited.
  4. No refunds or credits are issued for unused rental days.
  5. Changes or cancellations must be made by texting 0/3 Baby Collection via WhatsApp.

The deposit refund process begins after the rented item is returned to our service center or collected by our courier.

  1. We will inspect the item for any damage and ensure it is 100% functional and in the original rental condition.
  2. If the item meets these criteria, the deposit will be refunded to the customer's original payment account within 4-7 business days.
  3. If damage is found or the item is not fully workable, the deposit may be partially or fully withheld to cover repair or replacement costs.