FAQ

Is that normal for the wood that...

The grain is a normal pattern that would appears in the natural wood and it was certified no harm to the structure of the cot.

Where is Quinny and Maxi Cosi originated...

Quinny and Maxi Cosi are originated from Holland and was a pioneer beyond the field.

If I bought my product in another...

If the product is not sold by us, we will not provide warranty service; but if requested for repair service, we would charged HKD500 inspection...

Is ISOFIX safe than installing with a...

If installed properly, a Maxi-Cosi car seat is the safest in its class. The IsoFix method prevents incorrect installation of the car seat, but is...

Why is the harness on the car...

There are many automobiles using ALR (Auto Locking Retractor) seat belt design. Once you pull this type of seat belt, the seat belt is locked...

Do the Maxi-Cosi car seats fit in...

In accordance with the ECE R44/03 and ECE R44/04 norm car seats are universal if not more than a certain length of seat belt is...

What should I do if the belts...

Unfortunately there is no easy solution for this. If the belts in your car are too short, we can only recommend that you contact the...

You often hear that a baby should...

There are many misconceptions regarding this.This is generally said and written out of concern for babies and in short, it comes down to the fact...

Can I put a baby car seat...

Baby car seats Group 0 or 0+ should always be positioned facing backwards and should not be used on a seat with a frontal airbag...

How do I avoid breaking the sculpture...

If your plaster mixture seems a little too liquid, or if you have the least doubt, it is preferable to let the cast dry for...

How much time should I allow to...

Generally, all the stages involved in making a sculpture (excluding the three-hour drying time) take around fifteen to twenty minutes. However, to make the most...

How do you pour the plaster into...

Gently and gradually pour the plaster into the mould. To avoid air bubbles remaining at the bottom of the cast, turn the mould in different...

How do I select the container needed...

To select the first container for baby’s hand or foot, you should ensure that you will be able to put all of your baby’s foot...

How do you avoid cracks appear while...

Leave your product to dry at room temperature – so neither too hot nor too cold. That way you’ll avoid getting cracks due to accelerated...

How long will it take my impression...

Leave your impression made in the Baby Art clay to dry for six hours at room temperature, then turn it over and leave it to...

What sort of surface should you roll...

We recommend you do your imprint on a sheet of paper (baking paper or aluminium foil) on a flat surface. This means you can move...

How long do you have to knead...

As indicated in the instructions, knead the clay for at least 30 seconds before rolling it out. The longer you knead, the easier it will...

Do Baby Art products provides refill pack...

Yes, you can order separately for the spare part clay, alginate and gypsum.

At what age should you make your...

All Baby Art products have been designed for use with children from birth to 3 years old, so it is perfectly safe to use any...

Do Baby Art products pose any risk...

Baby Art products are completely safe, even for newborns: they are non-toxic, have been thoroughly tested and conform to safety requirements and standards in force.

Is the drop side of the 0/3...

Drop side of 0/3 baby CALRA & SABRINA cot can be removed and to be a child bed after adding a bed rail.

How to clean and care for the...

Remove all packing materials before first using. Normal care the mattress by vacuum clean or wiping the mattress surface with a slightly damp cloth, air...

Why there is a dent on mattress...

The top layer of 0/3 baby mattress composed of layers of form and double-sided. The core layer composed of high density of spring coils which...

How to avoid microbe and germ on...

Microbe and germ loves warm and humid environment, like Hong Kong weather. It is important to keep the baby cot and mattress in a clean...